Frequently Asked Questions
Everything you need to know about shopping with CalDigit US Shop
What are your shipping options within the United States?
We offer standard ground shipping and expedited options via FedEx and UPS. Orders typically process within 1-2 business days, and tracking information is provided via email once the package leaves our warehouse.
What is your return policy for CalDigit products?
We offer a 30-day money-back guarantee on all products purchased directly from our US shop. Items must be returned in their original packaging with all included accessories to be eligible for a full refund.
Do your docks and adapters come with a warranty?
Yes, all CalDigit products come with a limited manufacturer's warranty, typically ranging from 1 to 2 years depending on the specific model. This covers defects in materials and workmanship under normal use.
Which payment methods do you accept?
The CalDigit US Shop accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including Apple Pay, Google Pay, and PayPal.
How can I check if a dock is compatible with my laptop?
Compatibility information is listed on each product page under the 'Technical Specifications' tab. You can also contact our technical support team to verify compatibility with specific Thunderbolt or USB-C host devices.
Do you offer international shipping from the US shop?
The CalDigit US Shop primarily serves customers within the United States. For customers in Europe, Asia, or other regions, please visit our dedicated regional online stores for localized shipping and support.